Contact us as soon as possible and avoid making unnecessary changes until the website has been assessed. We’ll investigate what’s happened and advise you on the appropriate next steps.

Yes. We can investigate websites built by other developers. We’ll need access to the website and, depending on the problem, may also require hosting or server access.

Unfortunately, no. Recovery depends on the damage, website configuration, hosting environment and availability of usable backups. We’ll assess the situation before recommending substantial recovery work.

There are many possible causes, including software updates, plugin conflicts, hosting problems, corrupted files, security issues or changes elsewhere in the website environment. Investigation is usually needed to determine the cause.

It can happen. Updates sometimes expose compatibility problems between WordPress, themes, plugins or custom functionality.

It depends entirely on the problem. Some issues can be identified quickly, while compromised or badly damaged websites may require considerably more investigation and recovery work.

No. Nobody can guarantee that a website will never be compromised. Appropriate security practices and ongoing maintenance can, however, help reduce risk.

Once the immediate problem has been resolved, we can recommend any further work that may be appropriate and discuss ongoing website maintenance if you’d like Trondez to continue looking after the site.